# Stripe broken?
**URL:** https://forum.beeminder.com/t/stripe-broken/10806
**Category:** Tech
**Created:** [February 7, 2023, 3:00pm UTC](https://forum.beeminder.com/t/stripe-broken/10806 "2023-02-07T15:00:46Z")
**Posts on this page:** 3
**Page:** 1
### Author:  [@sheik](https://forum.beeminder.com/u/sheik)
#### Post date: [February 7, 2023, 3:00pm UTC](https://forum.beeminder.com/t/stripe-broken/10806/1 "2023-02-07T15:00:46Z")
I’m trying to convert a friend to Beeminder, but they couldn’t add their credit card.
I’m fearing that this might reduce my chances of converting them 🙁
Is there something broken?
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### Author:  [@shanaqui](https://forum.beeminder.com/u/shanaqui)
#### Post date: [February 7, 2023, 4:07pm UTC](https://forum.beeminder.com/t/stripe-broken/10806/2 "2023-02-07T16:07:04Z")
Hi Camille! Thanks for alerting us.
I’ve mentioned this in our email correspondence too, but just in case this is faster: can you put them in touch with us via email instead? Troubleshooting via the forum is kind of problematic because personal data is involved, but if they email us via [support@beeminder.com](mailto:support@beeminder.com) we can dig in much easier!
My first guess without being able to actually look at errors associated with their signup or anything would be that trying another browser is a good first step. Other members seem to be signing up okay right now, so it’s not a universal issue, at least – but we’d still like to get on top of it and figure out what’s happening.
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### Author:  [@shanaqui](https://forum.beeminder.com/u/shanaqui)
#### Post date: [February 10, 2023, 12:46pm UTC](https://forum.beeminder.com/t/stripe-broken/10806/3 "2023-02-10T12:46:36Z")
Update: We have now launched the new version of Stripe Checkout ([gory technical details here](https://blog.beeminder.com/stripe/)) – so this may also be a great time to retry if your friend is still having problems!