Just my experience but the “general principle” feedback worked well when I cried non-legit in the past.
In one case where I did the goal but missed the deadline due to a late night of work (a rare but not unheard of event), I learned that deadlines don’t have to be at midnight and was able to adjust so that my daily deadlines had more leeway (generalized fix).
More generally this question has also helped me craft more robust goals ala @lanthala, things that get me started doing things toward my goal but are more easy to accomplish even in the face of barfing cats. Also knowing I’m going to get this question has made me self censor a few “not legit” calls before I even sent them.
On a final note, shout out to the support team, they have always been superb in all my interactions.