exceedingly kind users, and bringing shame upon family

Here are some exceedingly kind things a user said about us yesterday:

And the footnote brings up a question for discussion here. Should we
be hard-asses about evading the reset fee? There are users currently
who, when they go off their weight road, abandon it and create
weight2. Sometimes that’s due to legitimate confusion, which we need
to fix. But even if they’re just being super lame it’s not clear we
should prevent it. Such users will probably never pull out their
credit card anyway.

Would love to hear any thoughts from you all.

http://dreev.es – search://"Daniel Reeves"
Follow the Yellow Brick Road – http://beeminder.com