I’m switching back to posting development updates here.
UVI today: I updated the feedback widget to be quite a bit fancier. Still probably needs some adjustment, but should work better for letting us reply.
Relatedly: For several days now @shanaqui has been handling support requests for TaskRatchet! 
Which is fantastic because they are incredible at what they do, so support emails should now be handled much more quickly than they were when I was trying to keep up with it.
(I’m counting these both as UVI’s, because I was doing so poorly at support that having @shanaqui on board is definitely a user-visible improvement. 
)