I created a new goal, then realized I should use trello integration instead and deleted it. There was never a dialog that asked me why I deleted it; it just went away and I created a new one.
Only after did I realize that the freebie was used up and found the blog post http://blog.beeminder.com/freebees/ where it says that if you say you were confused and enter a reason the freebie is refunded. Is that still supposed to happen?
I’m using Chrome on Windows. It’s vaguely possibly that something was loading and I got impatient and navigated to the main page early.